We are committed to protecting your privacy and the confidentiality of your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
This Policy explains the types of personal information we collect, how we collect and use this information, who we may disclose it to, how you can access and change your personal information and making a privacy complaint.
What information we collect
Personal information means information or an opinion about you where your identity is clearly or reasonably apparent, whether or not that information is recorded in a material form. We only collect personal information from you which is reasonably necessary for conducting our business, providing services to you and meeting our legal obligations.
Where reasonable and practicable to do so, we will collect your personal information directly from you. The type of personal information that we collect depends on the nature of your dealings with us, and may include name, title, occupation, employer and date of birth, contact details including email address, phone number, fax number and physical/postal address, career and personal history, information about your legal needs, information regarding your intellectual property rights, information about your business or personal affairs, financial records, credit card information, licence details, and any other information required by us or provided by you.
Collection of sensitive information
Sensitive Information includes things such as race, sexual orientation, political opinions, members of a trade association or trade union, criminal record or health information. It is our aim to obtain your consent before collecting any sensitive information about you. However, in some circumstances we are permitted to collect sensitive information without your consent, including where there is a ‘permitted general situation’ or a ‘permitted health situation’ under the Privacy Act, or as required or authorised under law or pursuant to a court order.
How we collect your personal information
We may collect personal information about you via any means, including when you deal with us in person, via telephone, e-mail or through our website.
While acting on your behalf, it may also be necessary to collect your personal information from third parties such as organisations with which you have or had dealings. If we do, we will not do so unless you consent to the collection of the information, or it is unreasonable or impracticable to collect the information from you. If it is unclear to us whether you have consented to the collection of personal information from a third party, we will take reasonable steps to contact you to ensure that you are aware of the reason and purpose of the collection.
Unsolicited personal information
If we receive personal information which was not solicited by us, we will assess whether it is information we would ordinarily be permitted to collect. If it is not, we will destroy the information as soon as practicable where reasonable and lawful to do so.
Storage and security
We take reasonable steps to protect your personal information that we hold, whether in electronic form of materials stored or generated in hard copy. However, we are not liable for any unauthorised access to this information. We may store your data on servers provided by a third party hosting vendor with whom we have contracted.
We are bound by professional obligations of confidentiality and legal professional privileges. We will always treat information we receive in accordance with these principles.
Use of your personal information
We will use your personal information for the primary purpose for which we have collected it and related purposes including providing our services to you, issuing bills, responding to your enquiries and so forth.
Disclosure of personal information
We may share your personal information with third parties such as solicitors, barristers, law firms, patent attorneys, trade marks attorneys, expert consultants, credit providers and other service providers in order to provide you with our services. We may disclose information to entities located overseas. As our services have a global reach, it is impractical for us to exhaustively list the locations of these overseas recipients.
Third party sites
Our website has links to other websites that are not owned or controlled by us. We are not responsible for these websites or the consequences of you accessing to those websites. We recommend that you refer to the privacy statement of the sites you visit.
Accessing your personal information
You have a right to access your personal information held by us. If you would like to do so, please send your request by email to email@example.com or post to GPO BOX 5375 Sydney New South Wales 2001 Australia. We will respond to the request within a reasonable period of time. We may charge a reasonable fee for retrieving your personal information and providing you with a copy of it. We may refuse to provide you with certain information where permitted or required by law.
Procedure for complaints
If you have a complaint about our privacy practices, please send in details of your complaint to firstname.lastname@example.org or by post to GPO Box 5375 Sydney, New South Wales 2001 Australia. We will endeavour to respond to any complaint within 30 days. If you are not satisfied with our response to your complaint you may seek a review by contacting the Office of the Australian Information Commissioner using the information available at www.oaic.gov.au/privacy/privacy-complaints.